Customer support manager (English) / Phone and Email service representative

от 700 до 1 000 USD на руки

Требуемый опыт работы: 1–3 года

Полная занятость, удаленная работа

Возможна подработка: по вечерам

About the compony

USA company in the E-COMMERCE market Amazon is expanding its staff and is inviting you to become a part of our international and successful team that values innovation and your individual contribution. Our goal is to promote high-quality goods for children in the market, to develop and improve services, to bring joy to our clients' lives.

Responsibilities: Providing highly-quality service for our customers by phone and email. On-line processing of customers' questions, working on feedbacks and reviews on product pages. Checking for new messages in our social media. Will be remote office work as well daily check ups on Amazon seller central.

You will fit in if you:

  • have some experience in Customer service or as a Call Center Representative;
  • are willing to help people to resolve their questions;
  • have fluent English, writing and spoken US variant;
  • are ready to work from 10 am to 6 pm Eastern time;
  • ready to work up to 5 hours on weekends Saturday and Sunday combined;
  • familiar with Google sheets, drive, Facebook messenger, Instagram;
  • are patient and self-organized — you are ready to follow strict guidelines by servicing our customers with a smile;
  • are ready to do tasks qualitatively and responsibly we are looking for a person who will become a part of the company, but not only its employee;
  • want and can work remotely.

Responsibilities

  1. Full customer support rep for all our brands requirements.
  2. Checking for new messages hourly on all our social media, Amazon Seller Central and email accounts.
  3. Daily answer customers' questions on Amazon product pages.
  4. Daily work on feedback and reviews on product pages.
  5. Answer clients calls.
  6. Daily remote office work: dealing with hijackers, some inventory tasks, making sure all our listings are up and running.

Our advantages

  • Work for an international company
  • Paid internship 1 month.
  • Timely salary.
  • Courses and trainings at the company expense.
  • Possibility of developing your career and mastering adjust professional fields.

Salary:

During test period 1st months: $700

After 1 month: $800

After 6 months: $1000

Ключевые навыки

Английский — C2 — В совершенстве
Teamplayer
Customer Service
Пользователь ПК
Phone Calls
Английский язык
Customer Relationship Management

Контактная информация

Вакансия опубликована 12 мая 2021 в США