The internship consists of four rotations:Night audit , Front Desk agent , At your your service Agent . Night audit : in this rotation you analyse and fix any errors and investigating why the errors have been made. The main focus on the role is to audit everything from the previous morning and evening shifts within the hotel before flipping the hotel system . Front Desk : Focusing on the guests , provide a customer service , acknowledge guest if they are reward members, handling the conflict situations with a guest and provide the service recovery. AYS: Developing your communication skills on the phone, Obtains client information by answering telephone calls; verifying information.Managing large amounts of inbound and outbound calls in a timely manner Following communication “scripts” when handling different topics Identifying customers’ needs, clarify information, research every issue and providing solutions and/or alternatives

interacting with clients, field their complaints, and solve their problems , work the front desk, checking the dinning room and the operations of the banquet rooms, ensure all operations are running smoothly, and often helps oversee and manage wait staff. Helping arrange reservations and handling customer concerns often also comes within the range of required duties,

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns

informing the provision of additional services, politics check - in and check out Hotel was on a step of start up Registration and accommodation IN DURING OF OLIMPIC GAMES AND FORMULA 1 IN SOCHI complaint handling and resolution of conflicts making the guest information in the program calculation and check-out guests meeting and accommodation record keeping execution and registration of foreign citizens booking closing cash contracting with other organizations

informing the provision of additional services, politics check - in and check out Registration and accommodation complaint handling and resolution of conflicts making the guest information in the program calculation and check-out guests meeting and accommodation record keeping execution and registration of foreign citizens booking closing cash contracting with other organizations

table reservations greeting guests meeting with guests putting informations in programm

- Table service - Taking orders - talking to guests -create a home atmosphere for guests - calculation guests

working with clients Work with cash register decorating store restock and folding stuff

Chemical and Metallurgical Faculty, specialist of service and tourism

retraining, translater