Boutiques under management: Fashion - 14; Gifts - 7 RESPONSIBILITIES: * Network Performance Management * Sales planning with Financial and Analytical departments to support business growth * Plan execution and managing positive sales dynamics * Monitoring network's P&L * Analyzing KPIs and identify priority actions to achieve targets and business growth * Approves the priority actions and feasibility for each boutique's Commercial Action Plan * Ensures the monitoring and follow-up of the boutiques' Commercial Action Plans * Managing opening, closure, and transformation of the boutiques including brand flagships * Budgeting, planning and working with buyers on season's collections * Boutique Operations Excellence * Guarantees the highest standards of boutique operations to achieve the business targets and satisfy the clients' expectations in boutiques * Responsible for the correct implementation of the company policies and procedures and correct usage in all boutiques * Supports the implementation of dedicated tools to drive Retail Operations and drive boutique productivity * Analysis and organization of sales actions with directors of events to improve and overachieve plans and non-P&L goals * Coordination and direct involvement in creating operational processes - stock movements, fulfilment schedules, motivational programs * Coordination and day-to-day control of the merchandising * Support of the `best in class' customer service in the individual boutiques * Analysis of the results of the `Mystery Shopper' program * Creation of actionable programs to improve overall results * Approves specific requests related to policies and procedures (discounts, consignments, gifts, CS, etc.) * Team Management and Development * Anticipates, participates and ensures the recruitment of the best profiles for the network * Evaluates the individual performance and gives regular and appropriate feedback Identify potentials, development needs and next steps * Regularly coaches and supports the Boutique Managers to improve their performance * Creation and implementation of motivational programs for staff Resolution of issues with Security Department * Communication with Landlords * Clienteling and Business Development * Ensures development of CRM capabilities and implementation of client portfolio management at boutique level * Development, implementation and control of the CRM daily processes for boutiques * Coordination with Marketing and CRM departments on execution of marketing campaigns, sales events and promo actions for clients * Ensure proper implementation and support for the promo actions with targeted outcomes * Communication with Landlords regarding details of execution of the marketing and other partner programs / for boutiques located in Trading centers/

Responsibilities: * Development of the department store sales and commercial profitability in all sales groups/ departments -Fashion Ladies and Men's, Shoes and Accessories, Cosmetics, Home ware, Electronic, Children's wear, and Gastronome according to the goals set in annual budget. * Sales, costs and losses analysis and proper reporting of the financial results to the company management. * Sales forecasting and analysis included budget planning. * Leading the team of subordinates (250 people). Implementing appropriate training, motivation and bonus systems to the staff. * Maintaining high level of customer service; increasing general number of customers and number of Loyal Customers cardholders. * Planning and implementing marketing policy in the store, monitoring visual merchandising level and general image of the store. * Monitoring and supporting proper level of technical functioning and security level of the store. * Following the competition on retail market and reporting the noticed changes. Reacting promptly on relevant changes in customer's demand. * Together with buying department maintaining proper assortment and price of the products. * Being in charge of effective logistics and cooperation with central warehouse and customs department. * Supporting and developing methods of work organization to strengthen compliance with the Business Idea and Core Values of the company. * Knowing the ''Customer protection law''. * Other responsibilities given by superiors within the frame of Department Store Director competency. * Self-development, maintenance of professional skills and knowledge.

Sales Manager of Home, Electronics, Children's wear department

ZAO Kalinka-Stockmann , Smolenskaja Department Store

Sales assistant of Dry food department