Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name.Answer incoming calls to the restaurant and provide appropriate service. Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies. Contribute to team effort by accomplishing related results as needed.

Welcoming guests. Demonstrating menu knowledge. Describing dishes. Taking orders (beverage and food). Ensuring guest satisfaction. Do other administrative and hospitable functions assigned from time to time.

set objectives and targets for beverage unit/bar determine staff needs and recruit staff performance manage staff assess development needs and train and coach staff delegate duties and tasks to staff to meet objectives and maximize resources set and monitor quality and service standards for staff communicate company policy, standards and procedures to staff direct and manage staff members to meet standards and objectives ensure staff operate within company policies organize and adjust staff rotas and schedules in accordance with available resources and labor regulations oversee the preparation and presentation of beverages to meet set standards resolve customer complaints promptly monitor cleanliness and hygiene of bar area promote and practice compliance with fire, health, safety and hygiene standards and regulations oversee accurate cash-up procedures and ensure necessary paperwork is complete ensure adherence to cash management procedures ensure adherence to stock control procedures monitor and order supplies liaise with suppliers and sales representatives confirm that procurement of supplies is on the best possible terms make certain all deliveries are checked in correctly and documentation is correct check stock is correctly rotated and stored to reduce wastage oversee the bar display to maximize functionality and attractiveness set, monitor and control budget for the beverage unit/bar plan and implement cost control measures plan and implement systems to maximize sales and revenue organize promotional activities generate and present financial reports implement improvements for products and service maintain regular communication with staff and management through meetings and discussions stay current with relevant legislation regarding service of alcohol, sale of tobacco and licensing

Playing an integral role in new business pitches and hold responsibility for the effective on-boarding of new clients.Responsible for the development and achievement of sales through the direct sales channel. Focusing on growing and developing existing clients, together with generating new business, acting as the key interface between the customer and all relevant divisions.

Responsible for organising all of the administrative activities that facilitate the smooth running of an office. Make sure that office equipment is maintained, relevant records are up to date and that all administration processes work effectively. carry out most of the tasks themselve, while in others they will supervise the work of a team of staff. Have the responsibility for ensuring that their office runs efficiently.

Welcome and greet guests with courtesy. Address guests concerns and special request in a professional and personable manner. Answer telephone calls and transfer them to requested area. Prepare bills, handle and process check-outs, take payments. Do other administrative and hospitable functions assigned from time to time.

Help the lead manager in his duties. Interact with the clients and understand their needs to improve the quality of the product/service. Handle customer queries and complaints in case the manager is not available. Performing activities for last target completion.

Provide flawless, upscale, professional and high class guest service experiences. Analyse customer feedback and provide strategic direction to continuously improve overall rating. Respond to guests needs and anticipate their unstated ones. Expect and react promptly to guests’ requirements and inquires. Actively listen and resolve guests’ complaints. Oversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc). Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery. Promote all amenities, conveniences and programs offered.Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to. Appraise team’s performance and produce reports. Examine activities logbook, assign tasks appropriately and implement control schedule daily.

Welcoming guests. Demonstrating menu knowledge. Describing dishes. Taking orders (beverage and food). Ensuring guest satisfaction. Do other administrative and hospitable functions assigned from time to time.

Translated from English into Russian (and back) for honored guests. Help guests plan day trips. Assist and do other hospitable functions assigned from time to time.

Responsible for back office work, assisting to Project Manager. Interact with parties and understand their needs and requests to improve the quality of product. To handle queries and complaints in case the Manager is not available. Translating meetings and documents. Preparing presentation for the meetings and training handouts.

VolksWirtschaft

Hilton Worldwide University , Time management

international school of young diplomats , Young diplomat

Vorstudienlehrgang der Grazer Universitäten, B2+ Niveaustufe Level

Landhaus Steiermark/Austria, Politikwerkstatt