- Day-to-day operations: Implementing and overseeing strategies to assess and mitigate risk, safeguarding the corporation and its assets, crisis management. - Participate in final technical offer towards clients - Managing Innovation Sector inside company where we can integrate different solutions and concepts

Presales Customer Relations Partner Network Management POC , RFP , Pricing Implementation and Services

Presales task focused on the Middle East Region

• Provide technical support for partners in regards to our product. • Create, Manage, Coordinate & Host Webinars (Arabic – English). • Automation & Managing Department VMware ESXi Hosts. • Modifying Scripts Based on (Perl – PHP – PowerShell). • Monitoring Server & Backup System using Zabbix • Targeting Arabic & English region in all technical tasks. • Validate & Confirm Tender Technical Requests • Operating system troubleshooting & designing new solutions (Virtual Environment Based on VMware), Docker. • Maintain Backup System for all department’s virtual environment. • Incident management, Change management, Request management, Configuration management. • Products error troubleshooting & Remote Support. • Administrating PostgreSQL, MySQL Database. • Testing Products at Different operating systems. (UNIX Based - Redhat - Debian - Android - Windows - OSX - IOS). • Testing Products with Different Mail Servers (Postfix – Exchange – Kerio - Lotus). • Testing product SSH connectivity and error troubleshooting & packet Inspection. • Custom Software Development. • Working based on ticketing system (OSP Tracker - Redmine - ServiceNow).

• Implement & support End User Satisfaction method • Recruiting and training staff on PC Refresh Project. • Recruiting and training staff on ACE1 Project. • Inventory & assets Managements for (Moscow - Kiev - Izhevsk) • On-site Support Team Leader for (Moscow - Kiev - Izhevsk) • Providing 1st, 2nd and 3rd Line Helpdesk support • Reporting areas of concern to management. • Monitoring of compliance with Corporate IT policies and standards (e.g. JSOX) Japan • Incident management, Change management, Request management, Configuration management ( ITIL V3) • Corporate Smart phones ( Android – IOS ) Citrix Workx Inventory – Monitoring – Support – Installing – GSM & Sim cards. • Liaising with 3rd party engineers • Managing File Server – AD • Network Configuration (TCP/IP, DNS, WINS, DHCP and SSL) • Maintaining Servers (DC-FS-PS-Netapp) • VM Blade Intel Server ( 28 VM ) maintain and Updating • VIP Visit Coordinator in external & internal location • IT Support Ticket System based on SLA’s & KPI ( Assyst - Service Now ) • HDD Capacity Management for Nissan Europe Servers (9 Countries) • CMS Administration ( Tokens & Smart Cards ) • Operating System Deploy Packaging • Application monitoring and testing • Microsoft Hyper-V, Citrix and VMWare mgmnt. ( 3 years Hand-On ) • Providing end user requirements

Migration Project for Microsoft Client in Russia AIG. Machines Upgrade & OS Migration Project for Microsoft Client ( AIG ) · Working with Chronos Labor time management. · Working with Dashworks by Juriba (Database - Project Management). · Working with SCCM Logs. (Deployment - Build status - Error Codes). · First Line user support after migration to windows 7 (Floor Walker). · Application request escalation and manual installation if required. · Liaising with 3rd Line support (Microsoft) in regard to machine deployments & user data configuration. · Liaising with Local management regarding user policy compliance and deployment. · Liaising with Project manager regarding Task - issues - solution implementation. · Powershell scripting to activate required task. · Inventory managements (Old Machine - New Machine - Security Locks). · Endpoint Encryption (incident escalation - Bypass). · Failed Data (Backup - Restore) Recovery (USMT - Manual). · Windows 7 Configuration as user see fit regarding all approved changes.

• Inventory & assets Managements for (Moscow) • Providing 1st, 2nd Line Help-desk support • Lasing with L3 Support to help diagnostic operation issues • Reporting areas of concern to management. • Managing File Server • Maintaining Servers ( windows 2003 working as Backup server for file management ) • IT Support Ticket System based on SLA’s & KPI

· Active Directory management · User account creating and delegation control · End user support for IT Issus’s · Exchange server support · Reserving and monitor Meeting Rooms · Video Conference testing and time arrange · Application Support ( MS Office ) · Nat Server Configration

Systems Management & Computer Science, Information Technology

AXELOS Global Best Practice, ITSM

Microsoft, IT Professionals

Microsoft, MCITP ( Server Administration )

7Dash Training Center, Network Lan & Wan Infrastructure

Vigitech, PC Performance Advance Level

EXIN, ITIL® Foundation Certificate in IT Service Management (ITILF)

Symantec, Technical Specialist in NetBackup 7.5 for Windows

Microsoft, Server Administrator