- Assisting with preopening Wyndham & Howard Johnson affiliated hotels in Mainland China, including but not limited to marketing, digital media and guest experience - Developing and implementing PR strategy and media relations for brand acqui-sitions, conversions and rebranding of managed and franchised hotels - Representing the company as spokesperson on opening ceremonies and events - Directing lifestyle promo video/photo shooting through Mainland China proper-ties, revealing new destinations, advising on the new marketing promotion strategies and standard operation procedures - Facilitating company presence at the Shanghai JinJiang Hotel Expo: planning, recruitment, communication, supplier research, budgeting and quality control - Strengthening and developing relationships with hotel owners

Responsible for Grand Club Lounge daily operation, highest dining service experience, VIP recognition. Heading Guest Experience Team, creating personal Butler team, updating following brand standards. Supporting Front Office operation and FO AM brigade

- weighted Customer Satisfaction (main KPI) score increase from 61% August to 100% December despite of and during heavy renovation period; - CS score achieve and above 2018 year target at 75.8%; - GEM Focus Report property rank increase from 13 in August to TOP 1 December 2018; - New VIP GRID welcome standard; - New Daily target, improve pre/post arrival experience; - New welcome kit/training plans for Experience Team section; - Section Team members were TOP mentioned stuff in 2018 by HYATT guests online and offline; - Regency Club breakfast and Happy Hour experience.

Preopening team, naked Castle resort, Moganshan, Zhejiang. Current position is responsible for providing any service and establishing connections with resort customers, marketing and promotion, improving the hotel service and business performance. - Preopening; - responsible for whole Castle unit operation (VIP rooms, Glenturret Bar, 1910 Bar, Great Hall, Pao Tai Lou Restaurant, Library, Museum); - follow in setting up Castle unit reception desk & team; - prepare new standard operating procedure materials; - check in/out, including preparation of guest bills; - personalized Butler and Concierge service for Castle Suite guests; - take appropriate action to resolve guest complaints, service recovery; - was mentioned more than 100 times by Castle guests online and offline, the overall nC Review Pro score increased from 3.7 to 4.6 (including customer satisfaction); - signature Castle representative stuff.

Moscow Stock Exchange: markets, trends; developing strategies; technical and graphical analysis; stock trading.

Providing consultations concerning educational plan and leading several students groups. Taking part in school development. Making sales plan, providing marketing plan. Analyzing local market.

Working with corporate clients. Responsible for checking client businesses, providing new bank services, keeping updated purchased bank systems. Promoting new bank products. Developing customers for the new services, involving new businesses. Analyzing Corporate banking market in the region.

Promoter. Transfer customers in remote service channels (UCO), Organization of sales, sales promotion, service, advertising.

Observer in the State Duma during Local State elections. Part-time work.

Census taker in 2010 Russian National Population Census. Part-time work.

Faculty of Management, Business Management (Hospitality)

Faculty of Economics and Technologies, Jurisprudence

Faculty of Economics and Management, Finance and credit

Fort Hays State University, Kansas, USA, TEFL and TESOL Training

Komsomolsk-na-Amure State Technical University, Program of professional education qualification

NOU DPO "MOC", Interpreting and translation

Juncheng Language School, Beijing, China, Interpreting and translation

State Traffic Department, International driver's license categories B,M,M1,C1 - China