• Facilitating sale/purchase of Real Estate involving high level of organization and motivation on a daily basis. • Showing residential properties and demonstrate the features and benefits of available homes. • Providing close, personal client attention and tenacious follow-up to ensure best service. • Preparing contracts and documentation; advising clients on general escrow and title procedures, inspections rules and regulations • Assisting sellers with obtaining plot maps, surveys, elevation certificates, floor plans, etc. • Facilitating home inspections and advising clients on the results. • Negotiating contracts, repairs, price reductions using various strategies and flawless communication. • Designing and updating marketing materials and presentations. Creating flyers and facilitating direct mail distributions. • Performing competitive product evaluation, research and analysis of given areas, neighborhoods, subdivisions. • Knowledge and compliance with Realtor Code of Ethics and other relevant legal guidelines. • Taking participation in the community activities, volunteering during some events, striving to be a local ambassador of good will, gratitude and compassion.

• Worked directly with members, Case Managers, providers and community service organizations to ensure that members have access to the range of supportive services needed to promote optimal functioning and quality of life. • Educated the members regarding plan benefits, identified and arranged needed support services and followed up with the member on an ongoing basis. • Provided extensive translation services to Russian speaking members during their interactions with Nurse Care Managers, providers, facilitated community services and provided assistance with reading documents and official correspondence. • Advocated for members with cognitive impairments and language barriers. • Worked with Quality Manager to ensure members’ grievances and complaints are handled in a proper manner and compliance with Medicare and Medicaid guidelines is sustained.

• Checked guests in and out in timely, courteous and friendly manner. • Completed billing for in-house guests and corrected errors on member’s invoices. • Concierge duties: assisted with reservations at local restaurants, cultural events, traveling arrangements, entertainment activities. • Addressed guests’ complaints, resolved some issues and directed others to appropriate management staff. • Completed room assignments according to guests’ needs and requests; accommodated room changes and followed up to ensure satisfaction. • Assisted guests with reservations for Spa, Sports or Dining room facilities.

Management, Управление персоналом

International and Intercultural Communication, Linguistics, Перевод и переводоведение

Charleston Southern University, Management

Southern Vermont College, Healthcare

Southern Vermont College, Healthcare

SC Department of Labor and Licensing, Real Estate