Operating in busy seals team environment. Providing skills in airline industry procedures and methodology. Working with corporate system of loyalty for frequent flying passenger (Emirates Skywards). Organizing the process of fare construction as per IATA rules. Achieving individual sales revenue and sales conversion targets. Maintain 100% quality level for each customer engagement and booking.

Organizing meetings for the head of district. Organizing weekly meetings for citizens with head of Perovo district. Logging operational meeting and public hearings, preparing reports for head of district to perform at the high-level events. Responsible for the hotline in all areas of administration. Interacting with the newspapers, the television, and media. Responsible for all type of communications with district.

Handling of documentation process in visa centre of the French Embassy. Working with VIP clients (CEOs, GMs of companies, celebrities of Russian Show business) Interact with press. Interact with foreign nationals, providing information to obtain French visas. Assisting large groups of people.

Presenting company Montenegro Tours at the reception of the hotel “Podostrog”. Promoting excursion packages for various hotel categories in central tourist destinations (Budva, Becici, Kotor, Bar, Petrovac). Reservation routine, Transfer assistance, meet and assist facilities.

Институт менеджмента туризма, Управление Международным Предприятием

Department of Tourism and commerce Marketing UAE DUbai, Dubai Tour Guide License

Emirates Airlines, Emirates Global Contact Centre Training – Spring Board